Privacy Policy

 

This Privacy Policy describes how mdog-shop (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mdog-https://sleepmdog.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

We may collect and process the following categories of personal data:

• Log-in details and information you provide when setting up an account on the Site (“Login Information”);
• Profile information you provide to us relating to your account or profile with us (“Account Information”);
• Contact information we collect from you (for example your name, address, telephone number, email address) (“Contact Information”);
• Information we collect which relates to orders you have placed with us, including products you have ordered, shipping destinations, the price of products you have ordered and any customisation (“Order Information”);
• Information provided to us relating to payment including credit or debit card details (“Payment Information”);
• A record and details of any correspondence or communication between you and us or relating to any complaint submitted to us (“Communication Information”);
• Details of your visits to the Site, the resources and pages that you access and any searches you make (“Technical Information”). For more information on this, please refer to the Cookies section below;
• Information about our suppliers such as contact information (“Supplier Information”);
• Information relating to user generated content which you post to one of our services such as user comments or reviews and/or your responses to surveys, competitions and/or promotions which may contain personal data (“User Generated Information”);
• Information we may hold about you for marketing purposes such as your name, email address, telephone number and address (“Marketing Information”).

You do not have to supply any personal information to us but certain functionalities of the Site may not be operable without providing such data to us. In particular we will be unable to fulfil an order without collecting some personal data from you.

You may withdraw our authority to process your personal data (or request that we restrict our processing – see below) at any time but we will be entitled to complete any orders we are then processing and we may need to withhold some personal data for legal or other reasons.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Marketing and Advertising. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Cookies

A cookie is a piece of data stored locally on your computer or mobile device and contains information about your activities on the internet. The information in a cookie does not contain any personally identifiable information you submit to our Site.

On our Site, we use cookies to track users' progress, details of your visits to the Site, resources that you access and any searches you make, allowing us to make various improvements based on usage data. We also use cookies if you log in to one of our online services to enable you to remain logged in to that service. A cookie helps you get the best out of the Site and helps us to provide you with a more customised service.

We are required to obtain your consent to use cookies and will obtain this consent with a toolbar which appears when you first visit the Site. If you continue to use the Site, having seen this notice, then we assume you are happy for us to use cookies. If you choose not to accept the cookies, this will not affect your access to the majority of information available on our Site. However, you will not be able to make full use of our online services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• If you place an order, personal information relevant to your delivery will be provided to our shipping or delivery partner;
• We may host personal data with third party hosting partners or other service and technology providers;
• Certain third party suppliers including payment or technical support providers may have access to personal data in order for us to be able to provide our services to you in an efficient and secure manner;
• Where we carry out research or data analysis to gain insight into the use or improvement of our services and products, we may share the results of this research with third parties. We will only share aggregated or anonymised results (which do not contain your personal data);
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);
• In order to enforce any terms and conditions or agreements for our services that may apply;
• We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;
• To protect our rights, property and safety, or the rights, property and safety of our users or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
• If we are sub-contracting services to a third party we may provide information to that third party in order to provide the relevant services;

Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so. If we do supply your personal information to a third party we will take steps to ensure that your privacy rights are protected and that third party complies with the terms of this notice.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Contact Us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry or complaint relating to your personal information or how it is handled, please contact us by e-mail at support@sleepmdog.com

Last Updated

Updated April 1, 2024