Shipping Policy

Thank you for visiting and shopping at MDOG. Please find below the terms and conditions that constitute our Shipping Policy:

1. Order Processing Time:

   • All orders are processed within 1-2 business days after payment verification. Orders are not shipped or delivered on weekends or holidays.
   • Order cut off time for same day despatch is 2:00pm (CST Timezone). Orders received by 2:00pm CST will be despatched the same day. With regards to the first shipping day this is the first working day after the collection.
   • If we are experiencing a high volume of orders, shipments may be delayed by up to 2 days(but we sure try hard to avoid that). If there is a significant delay in shipment of your order, we will contact you via email or telephone.
   • Tracking info will be sent to your designated email address when your orders ships.

2. Shipping Rates & Delivery Estimates:

   • Free shipping on orders greater or equal to $29, otherwise the cost of the shipping is $8.99. We currently do not ship to every country across the world. If you can't find your country, kindly contact us and we'll do our best to get you covered.
     Delivery Area

     Countries/Regions	Standard Shipping (business day)	Standard Shipping Fee
     United States	5-10 days	$8.99
     Canada	5-10 days	$8.99
     United Kingdom	5-10 days	$8.99
     Australia	5-10 days	$8.99
     Singapore	5-10 days	$8.99
     Hong Kong	5-10 days	$8.99

     *The United States only includes the continental United States, excluding Alaska, Hawaii, and other overseas islands.
   • Free standard shipping: Usually takes 5-10 business days, depending on the destination.
   • International delivery times vary depending on the location and customs clearance procedures.

3. Shipment Tracking:

   • Once your order is shipped, we will provide you with a tracking number via email to track the progress of your shipment.
   • Please allow up to 24 hours for the tracking information to become available.

4. Address Accuracy:

   • It is crucial to provide accurate shipping address details. We will not be responsible for any delays or non-delivery resulting from incorrect or incomplete addresses provided by the customers.
   • If you need to make changes to your shipping address after placing an order, please contact our customer support as soon as possible. We can help you change your address before shipping. After your order is shipped, we cannot modify any content about the order.

5. Customs and Duties:

   • For most countries we offer Duties and Taxes Prepaid (This is the actual cost to cover duties and customs import fees per country). This ensures faster shipping and delivery times. You will not be responsible for paying any extra costs for importing into your country.
   • For some countries we are unable to offer Prepaid Duties. You will therefore be liable to pay Duties, taxes and fees upon delivery.We are unable to confirm what this amount will be. Please check your local laws for more details. You will be liable to pay these fees upon delivery.
   • We recommend checking with your local customs office to understand the potential charges before placing an international order.

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer support: support@sleepmdog.com. Thank you for choosing MDOG, and we look forward to delivering your orders promptly and efficiently.

Last Updated
Updated October 31, 2024